At Munnazex Garments, customer satisfaction is our top priority. We aim to provide you with high-quality products and a seamless shopping experience. If you’re not completely satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns & Refunds
We accept returns or exchanges under the following conditions:
- The item must be unused, unworn, and unwashed.
- It must be returned in its original packaging, with all tags and labels attached.
- The return request must be made within 7 days of receiving your order.
If these conditions are not met, we reserve the right to refuse a return or refund.
2. Non-Returnable Items
Certain products cannot be returned or refunded, including:
- Sale or discounted items
- Innerwear, socks, or other hygiene-sensitive products
- Customized or made-to-order garments
Please double-check product details before making a purchase.
3. Return Process
To initiate a return:
- Email us at banks@munnazex.com with your order number and reason for return.
- Our support team will review your request and provide return instructions.
- Ship the item back to the provided address.
- Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
4. Refunds
- Approved refunds will be processed within 7–10 business days after we receive your returned item.
- The refund will be issued to your original payment method.
- Shipping charges are non-refundable.
If your refund is delayed beyond 10 business days, please contact your bank or payment provider as processing times may vary.
5. Exchanges
We replace items only if they are defective, damaged, or the wrong size.
If you need to exchange an item, email us at banks@munnazex.com with details, and we’ll guide you through the exchange process.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery.
- Provide clear photos of the item and packaging.
We’ll investigate and arrange a replacement or refund as soon as possible.
7. Shipping Costs for Returns
- Customers are responsible for paying their own shipping costs for returning an item (unless the product is defective or incorrect).
- We recommend using a trackable shipping service to ensure your return is received safely.
8. Contact Us
For any questions or concerns regarding refunds or returns, please contact us at:
📧 banks@munnazex.com
🌐 www.munnazex.com